Leadership Without Easy Answers

"... Jefferson, Washington, Adams, Madison, Hamilton, Monroe, Benjamin Franklin - is attributed not to a demographic fluke but to the extraordinary times in which these men lived.  Instead of asserting that all of them shared a common set of traits, situationalists suggest that the times called forth an assortment of men with various talents and leadership styles.  Indeed, many of them performed marvelously in some jobs but quite poorly in others."  (17)

Leadership Without Easy Answers

"The jockey of the lead horse is leading nobody, except perhaps unintentionally to the extent that other jockeys set strategy and strive harder to overtake him."  (16)

Leadership Without Easy Answers

Heifetz, R.  (1994).  Leadership without easy answers.  Cambridge, Massachusetts: The Belknap Press of Harvard University Press.

Organizational Culture and Leadership

"...one should always remember that not all dimensions are equally salient or important in a given culture."  (155)

Organizational Culture and Leadership

"There is probably no more important category for cultural analysis than the study of how time is conceived and used in a group or organization.  Time management imposes a social order and conveys status and intention."  (134)

Organizational Culture and Leadership

"There must evolve some consensus on what symbolically and actually is defined as a reward or punishment and on the manner in which it is to be administered."  (107)

Organizational Culture and Leadership

"As Freud pointed out long ago, one of the models we bring to any new group situation is our own family model, the group in which we spent most of our early life."  (105)